Refund and Returns Policy

You may request a return or exchange within 15 days from the date your order is delivered.

To be eligible, the product must meet the conditions listed below.

To qualify for a return or exchange:

• The item must be unused, unworn, and in original condition.
• Tags, labels, and original packaging must be intact.
• The item must not be washed, altered, stained, or damaged.
• You must provide proof of purchase (order number, invoice, etc.).

The following cannot be returned or exchanged:

• Items on clearance or marked “Final Sale”
• Customized / Altered apparel
• Innerwear, lingerie, socks, and other hygiene-sensitive items
• Gift cards or digital products
• Items damaged due to misuse or wear & tear after delivery

To initiate a return:

1. Email us at [your support email] or contact us via the website.
2. Share your order number, reason for return, and images of the product (if requested).
3. Our team will review and approve/decline the request based on eligibility.
4. Once approved, you will receive return shipping instructions.

• Customers are responsible for return shipping charges unless the item received was damaged, defective, or wrong.
• We recommend using a trackable shipping method as we are not responsible for lost return parcels.

After we receive and inspect your returned product:

• If approved, your refund will be processed within 5–7 business days.
• Refunds are issued to your original payment method (bank account, credit/debit card, wallet, etc.).

Certain charges may be deducted from your refund:

• Return shipping fees (if applicable)
• Payment gateway charges (if applicable)

Your refund may be rejected if:

• The item shows signs of wear, use, washing, or alteration
• Tags or packaging are missing
• The item is damaged due to customer handling

We offer exchanges for:

• Size issues
• Product defects
• Wrong items shipped

Exchanges depend on item availability. If not available, a refund will be issued.

If you receive a damaged or incorrect product, notify us within 48 hours of delivery with clear photos and order details.
We will arrange a replacement or a full refund at no additional cost.

• Orders can be cancelled before they are shipped.
• Once dispatched, cancellation is not possible; you may wait for delivery and then request a return.

For returns, refunds, or support:

AKSH FASHION
Email: [email address]
Phone: [phone number]
Address: [Address here]